FAQ

Are your beauty and personal care products genuine?

• All products in our store are 100% genuine. We strictly control product sourcing, inspect product quality, and ensure that all cosmetics and personal care products comply with regular sales and safety standards.

How long will I receive my order?

• Orders will be processed within 1–3 working days. Standard shipping takes 7–15 working days, and express shipping takes 3–7 working days. The specific delivery time depends on local logistics conditions.

Can I return opened cosmetics or skincare products?

• Due to hygiene and product safety considerations, opened, used, or damaged packaging products do not support return and exchange. Unopened and intact products can apply for return within 30 days in accordance with the return policy.

What should I do if I receive wrong/damaged items?

• Please contact our customer service within 48 hours after receiving the package, provide order number and product photos, and we will verify and arrange refund or reshipment for you free of charge.

How can I track my order?

• After the order is shipped, you will get a tracking number via email or message. You can query the logistics status on our website or the official courier platform.

Is pre-sale and bulk order supported?

• We support pre-sale products and bulk wholesale cooperation. Please contact our customer service for exclusive quotation and delivery arrangement.