Return & Refund Policy

Return Eligibility

• Customers can apply for returns within 30 calendar days of receiving the package.
• Products must be unopened, unused, unaltered, and in original packaging with intact labels, seals, and accessories.
• Opened cosmetics, skincare, and personal care products are not eligible for return due to hygiene and safety regulations.

Refund Conditions

• Full Refund: Applicable for defective products, wrong items shipped, missing items, or severe logistics damage caused by us.
• Partial Refund / No Refund: For customer personal reasons including wrong color selection, unsuitable skin texture, or change of mind on opened products.

Return Shipping Rules

• If the return is caused by our product or shipping error, we will bear the return shipping cost.
• If the return is due to customer personal reasons, the customer shall bear all return shipping fees.

Refund Processing

• We will inspect returned items within 3–5 business days after receiving your package.
• Approved refunds will be returned to your original payment method within 5–10 working days.